Privacy Policy

1. Introduction

Welcome to FitAI Coach. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using FitAI Coach, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account (name, email address, password)
• Complete your fitness profile (age, gender, height, weight)
• Set fitness goals and preferences
• Subscribe to premium services (payment information)
• Contact our support team
• Participate in surveys or promotions

2.2 Fitness and Health Data

To provide personalized fitness coaching, we collect:

• Physical Metrics: Height, weight, body measurements, BMI
• Fitness Level: Current fitness level, exercise history
• Goals: Weight loss, muscle building, endurance, etc.
• Activity Data: Workout completion, exercise preferences
• Progress Data: Weight changes, measurements, workout logs
• Dietary Preferences: Halal, vegetarian, vegan, allergies
• Photos: Progress photos you upload (optional)

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent
• IP Address: For security and analytics purposes
• Cookies and Tracking: Session data, preferences
• Location Data: General location (country/city level) for localized content

2.4 Information from Third Parties

If you sign up using Google authentication, we receive:

• Your name and email address from your Google account
• Profile picture (if you choose to share it)
• Google account ID for authentication purposes

3. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Delivery	Generate personalized workout plans, meal suggestions, and AI coaching responses
Account Management	Create and manage your account, authenticate users, process subscriptions
Progress Tracking	Monitor your fitness journey, show progress charts, celebrate milestones
Communication	Send workout reminders, motivational messages, service updates
Improvement	Analyze usage patterns to improve our AI algorithms and features
Security	Detect and prevent fraud, abuse, and security incidents
Legal Compliance	Comply with legal obligations and enforce our Terms and Conditions

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored using Firebase services (Google Cloud Platform), which provides:

• Industry-standard encryption in transit and at rest
• Secure data centers with physical security measures
• Regular security audits and compliance certifications
• Automatic backups and disaster recovery

4.2 Security Measures

We implement multiple layers of security to protect your information:

• Encryption: All data transmitted using HTTPS/TLS encryption
• Authentication: Secure password hashing and Firebase Authentication
• Access Control: Strict database security rules limiting data access
• Monitoring: Continuous monitoring for suspicious activities
• Regular Updates: Security patches and updates applied promptly

4.3 Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you with our services
• Required by law or for legitimate business purposes
• You can request deletion at any time (see Section 8)

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who help us operate our Service:

• Firebase/Google Cloud: Data storage, authentication, analytics
• Payment Processors: Secure payment processing for subscriptions
• Email Services: Sending notifications and updates
• Analytics Tools: Understanding app usage and improving features

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect users' safety and well-being

5.3 Business Transfers

If FitAI Coach is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Cookies and Tracking Technologies

6.1 What We Use

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings (language, theme)
• Analytics Cookies: Understand how you use our Service
• Session Storage: Maintain your login session

6.2 Your Choices

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

7. Third-Party Services

Our Service integrates with third-party services:

• Google Sign-In: For convenient authentication
• Firebase Services: Backend infrastructure and analytics
• Payment Processors: Secure payment handling

These third parties have their own privacy policies. We encourage you to review them:

• Google Privacy Policy: https://policies.google.com/privacy
• Firebase Privacy: https://firebase.google.com/support/privacy

8. Your Privacy Rights

You have the following rights regarding your personal information:

8.1 Access and Portability

• Request a copy of your personal data
• Export your workout and progress data
• Receive your data in a structured, machine-readable format

8.2 Correction and Update

• Update your profile information at any time
• Correct inaccurate or incomplete data
• Modify your fitness goals and preferences

8.3 Deletion

• Request deletion of your account and associated data
• Delete specific workout or progress entries
• Remove uploaded photos

8.4 Opt-Out

• Unsubscribe from marketing emails
• Disable push notifications
• Opt out of analytics tracking (where applicable)

8.5 How to Exercise Your Rights

To exercise any of these rights, you can:

• Use the settings within your account
• Contact us at: privacyfitaicoach@hotmail.com
• We will respond to your request within 30 days

9. Children's Privacy

FitAI Coach is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13.

• Users aged 13-17 must have parental or guardian consent
• If we discover we have collected data from a child under 13, we will delete it promptly
• Parents can contact us to review or delete their child's information

If you believe we have collected information from a child under 13, please contact us immediately at: privacyfitaicoach@hotmail.com

10. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia, including:

• United States (Firebase/Google Cloud servers)
• European Union (backup servers)
• Singapore (regional data centers)

We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection through:

• Standard contractual clauses
• Privacy Shield frameworks (where applicable)
• Adequate security measures

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New features or services
• Legal or regulatory requirements
• User feedback and improvements

When we make changes:

• We will update the "Last Updated" date at the top
• Significant changes will be notified via email or in-app notification
• Continued use of the Service after changes constitutes acceptance
• You can review the current policy at any time on this page

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacyfitaicoach@hotmail.com
• Support Email: privacyfitaicoach@hotmail.com
• Website: https://fitai-coach-delta.vercel.app
• Address: Kuala Lumpur, Malaysia

We aim to respond to all inquiries within 48 hours during business days.

13. Compliance and Certifications

FitAI Coach is committed to compliance with:

• PDPA (Malaysia): Personal Data Protection Act 2010
• GDPR (EU): General Data Protection Regulation (for EU users)
• Firebase Security: Google Cloud Platform security standards
• Industry Best Practices: OWASP security guidelines